Front End Team Leader

Job Summary

Leads front-end operations while coordinating front-end personnel. Proactively responds to customer issues and complaints. Models desired behaviors of front-end partners, ensures front of store remains clean and presentable, and promotes customer service.

Essential Duties and Responsibilities

• Works in conjunction with upper management to train and develop partners, schedule, plan, assign, and direct work.
• Assists in training cashiers and courtesy/utility clerks on policies and procedures related to customer service, produce codes, cash handling/tender procedures, use of scanners and bagging protocol.
• Ensures Company regulations and standards for freshness, safety, refrigeration, and sanitation are met within front end of store operations.
• Provides checkout services, as well as bags and transports customer groceries as needed. Ensures correct checkout totals for customers by properly weighing, keying, and scanning items. Maintains accurate money count in register at all times.
• Monitors parking lot cleanliness and assists with customer flow on the front end.
• Monitors and manages potential front-end shrink including monitoring partner purchases and bottom of basket.
• Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints.
• Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.

Knowledge, Skills and Abilities

• Advanced knowledge of cash register.
• Intermediate knowledge of store operations.
• Intermediate understanding of Company checkout policies and procedures.
• Intermediate knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Intermediate knowledge of anti-money laundering and other government regulations relating to monetary transactions.
• Basic knowledge of on-site fuel station procedures, if applicable.
• Basic mathematical skills.
• Strong organizational and time management skills.
• Ability to effectively communicate (in written and verbal form) with customers and partners.
• Ability to remain professional and courteous with customers at all times.
• Ability to lead and motivate others.
• Ability to carry out short term strategic objectives aligned with Company initiatives.
• Ability to evaluate partner performance and make corrections as needed, in a tactful manner.
• Ability to learn new technology systems, methods, and processes.
• Ability to perform basic Microsoft Office functions.
• Ability to multi-task and work in a fast-paced environment.
• Ability to work safely with sharp objects such as knives, box cutters, etc.
• Ability to use precision and non-precision hand tools.
• Ability to maintain high levels of confidentiality regarding sensitive information.
• Ability to work flexible schedules including nights, weekends, and holidays.

Education, Experience, and Qualifications

• Minimum of 18 years of age required.
• High school Diploma or GED required and two or more years of related experience; or an equivalent combination of experience and/or higher education required.
• Must obtain Health Insurance Portability and Accountability Act (HIPAA) certification through Company LEARN program within 2 weeks of starting in role.
• Must obtain Tobacco/Alcohol certification (TABC/LACT) through Company LEARN program within 2 weeks of starting in role where applicable.
• Must obtain Manager Food Safety certification through Company LEARN program within 2 weeks of starting in role.
• Must obtain Anti-Money Laundering (AML) certification through Company LEARN program within 2 weeks of starting in role.

Physical Demands

• Continuously required to use close vision, distance vision, depth perception, or the ability to focus.
• Continuously required to stand or walk.
• Continuously required to talk and hear.
• Frequently required to use hands for reaching, touching, or handling.
• Frequently required to use fine finger movements (ex. sorting and typing).
• Frequently required to bend, kneel, or squat.
• Frequently required to push, pull, maneuver or lift objects up to 40 lbs.
• Occasionally required to push, pull, maneuver, or lift objects up to 75 lbs.
• Attendance at work is required.

Work Context and Environment

• Work is generally performed in a retail store.
• Occasionally exposed to outside temperatures and weather.
• Occasionally exposed to cleaning agents.
• Quiet to moderate noise level.