Service Specialist

Job Summary

Performs cashier and customer service duties to maintain an efficient front end. Ensures products are stocked, displayed, and rotated properly throughout the store. Responsible for providing a convenient, friendly, and clean shopping experience to the local community.

Essential Duties and Responsibilities

• Ensures accurate checkout totals for customers by properly weighing, keying, and scanning items. Maintains correct money count in register.
• Enforces quality control and food safety standards and ensures dated products are stocked and rotated properly. Verifies accuracy of prices and helps monitor product and supply levels for reordering purposes.
• Unloads trucks and places delivered items in designated areas.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
• Maintains a friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to complaints. Assists customers with locating and selecting products.
• Notifies store management of efficient process improvement opportunities.
• Ensures fuel station is maintained properly by inspecting gas pumps according to Company standards.
• Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.

Knowledge, Skills and Abilities

• Basic knowledge of cash register.
• Basic knowledge of WFM (Workforce Management).
• Basic knowledge of on-site fuel station procedures.
• Ability to count and calculate for the purpose of cash handling and sales transactions.
• Ability to effectively communicate in written and verbal form with customers and partners.
• Ability to multi-task and work in a fast-paced environment.
• Ability to safely work with sharp objects such as knives, box cutters, etc.
• Ability to operate manual or electric pallet jack (for partners at least 18 years of age).
• Ability to safely operate and maintain department equipment.
• Ability to work flexible schedules including nights, weekends and holidays.

Education, Experience, and Qualifications

• Typically involves on-the-job training.
• Minimum of 18 years of age required (for partners operating select machinery).
• Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
• TABC/LACT certification required.
• Food Handler certification required.
• Fuel Operator C certification required.

Physical Demands

• Continuously required to use close vision, distance vision, depth perception or the ability to focus.
• Continuously required to stand or walk.
• Frequently required to talk and hear.
• Frequently required to use hands for reaching, touching or handling.
• Frequently required to push, pull, maneuver or lift objects up to 40 lbs.
• Frequently required to bend, kneel or squat.
• Occasionally required to use fine finger movements (ex. sorting and typing).
• Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.

Work Context and Environment

• Work is generally performed in a retail store.
• Occasionally exposed to extreme cold conditions (non-weather).
• Occasionally exposed to extreme heat conditions (non-weather).
• Occasionally exposed to wet, slippery or damp conditions.
• Occasionally exposed to outside temperatures and weather.
• Occasionally exposed to cleaning agents.
• Quiet to moderate noise level.