Operational Excellence Team Leader

Job Summary

Responsible for executing various store operation standards and procedures to maintain quality of product, food and physical safety, and inventory stock levels. Executes merchandising plans, indirectly manages achievement of store sales and profits using acceptable business practices and promotes customer service.

Essential Duties and Responsibilities

• Works in conjunction with upper management to train and develop partners, schedule, plan, assign, and direct work.
• Supports upper management with the review of historical data regarding sales, ads and promotions. Co-manages inventory using item management processes to ensure satisfactory in-stock levels. May review profit and loss, sales, shrink, and labor data with upper management.
• Indirectly responsible for maintaining and improving sales performance, cash flow, public relations, product quality, and work standards.
• Frequently required to open/close the store. Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
• Follows quality control and food safety standards throughout multiple departments and ensures dated products are stocked and rotated properly.
• Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.
• Carries out initiatives and strategies for loss prevention and shrink reduction are being implemented.
• Actively participates in and ensures the execution of effective merchandising plans to increase sales through displays, store layouts, and category management promotions.
• Displays exemplary customer service and acts as a role model for partners; enforces customer engagement standards by greeting customers, answering questions, and responding to customer complaints.

Knowledge, Skills and Abilities

• Intermediate knowledge of retail grocery store operations.
• Intermediate knowledge of WFM (Workforce Management).
• Basic understanding of cash register, Company checkout policies, and procedures.
• Basic knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Basic knowledge of anti-money laundering and other government regulations relating to monetary transactions.
• Basic knowledge of on-site fuel station procedures, if applicable.
• Basic knowledge of SAP for reporting purposes.
• Ability to lead and motivate others.
• Ability to effectively communicate in written and verbal form.
• Ability to remain professional and courteous with customers.
• Ability to organize, prioritize, and manage time.
• Ability to carry out short-term strategic objectives aligned with Company initiatives.
• Ability to multi-task and work in a fast-paced environment.
• Ability to evaluate partner performance and make corrections as needed.
• Ability to maintain confidentiality regarding sensitive information.
• Ability to learn new technology systems, methods and processes.
• Ability to perform basic Microsoft Office functions.
• Ability to safely work with sharp objects such as knives, box cutters, etc.
• Ability to operate manual or electric pallet jack.
• Ability to work flexible schedules including nights, weekends and holidays.

Education, Experience, and Qualifications

• Minimum 18 years of age required.
• Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
• High School diploma or GED and two or more years of related experience; or an equivalent combination of experience and/or higher education required.
• Health Insurance Portability and Accountability Act (HIPAA) certification required.
• Manager Food Safety certification required.
• AML certification required.
• TABC/LACT certification required where applicable.
• Fuel Operator C Training required where applicable.

Physical Demands

• Continuously required to use close vision, distance vision, depth perception or the ability to focus.
• Continuously required to stand or walk.
• Continuously required to talk and hear.
• Frequently required to use hands for reaching, touching or handling.
• Frequently required to use fine finger movements (ex. sorting and typing).
• Frequently required to bend, kneel or squat.
• Frequently required to push, pull, maneuver or lift objects up to 40 lbs.
• Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.
• Attendance at work is required.

Work Context and Environment

• Work is generally performed in a retail store.
• Occasionally exposed to outside temperatures and weather.
• Occasionally exposed to extreme cold conditions (non-weather).
• Occasionally exposed to extreme heat conditions (non-weather).
• Occasionally exposed to wet, slippery or damp conditions.
• Occasionally exposed to cleaning agents.
• Quiet to moderate noise level.