Curbside Manager

Job Summary

Manages and coordinates the assembly of customer orders received online through Curbside. Oversees achievement of department sales and profits using acceptable business practices.  Provides leadership of department personnel; remains current in product selection and quality standards; as well as promotes customer service.

Essential Duties and Responsibilities

• Responsible for receipt, fulfillment, and accurate processing of e-commerce shopping orders. Ensures highest level of customer satisfaction by thorough communications, suggestive selling and proper filling of orders. Identifies item out-of-stocks, recommends substitutions of similar value, and promotes advertised specials.
• Carries out management responsibilities including interviewing, hiring, training, and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; addressing complaints and resolving problems.
• Oversees the preparation of orders received online by ensuring products are accurately selected from shelves and organized for order pick-up.
• Provides friendly and customer service-oriented attitude by answering phone calls, greeting customers, answering questions, and responding to customer complaints.
• Remains current on product knowledge and food safety standards to ensure quality and freshness of orders. Places orders in storage at proper food temperature and promptly retrieves from storage prior to customer’s arrival.
• Maintains relevant job documentation related to Curbside operating procedures.
• Reviews historical data to predict future sales from ads and promotions. Manages inventory using item management processes to ensure satisfactory in-stock levels. Reviews profit and loss, sales, shrink, and labor data; provides verbal or written summary to upper management regarding any related issues.
• Responsible for maintaining and improving sales performance, financial results, public relations, product quality, and work standards.
• Remains current on tender policies and procedures related to credit, debit, coupons, EBT, etc.
• Takes precaution when handling objects to avoid damage to products, property, etc.
• Maintains safe and sanitary working and shopping environment. Cleans workspace and cash wrap; and spot cleans spills and breakages.

Knowledge, Skills and Abilities

• Advanced knowledge of curbside department operations.
• Intermediate knowledge of scheduling software systems.
• Intermediate knowledge of cash register.
• Intermediate knowledge of food quality standards.
• Intermediate knowledge of temperature and refrigeration standards for selected products.
• Intermediate knowledge of Microsoft Office applications including Excel, Word, and Outlook.
• Basic mathematical and counting skills.
• Ability to determine ideal ripeness in produce.
• Ability to communicate effectively in written and verbal form with customers and partners. Ability to remain courteous with customers at all times.
• Ability to multi-task and work in a fast-paced environment.
• Ability to maintain a high level of accuracy.
• Ability to safely operate and maintain department equipment.
• Ability to safely operate a bailer.
• Ability to use non-precision and precision hand tools.
• Ability to work well with fellow partners and promote a team environment.
• Ability to learn new technology systems, methods and processes.
• Ability to work flexible schedules including nights, weekends and holidays.

Education, Experience, and Qualifications

• High School Diploma or GED required and two or more years of related experience or an equivalent combination of education and experience required.
• Generally, must be 18 years of age; some states require a minimum age of 21. Adhered compliance expected by local or state ordinance.
• TABC/LACT certification required.

Physical Demands

• Continuously required to use close vision, distance vision, depth perception or the ability to focus.
• Continuously required to use hands for reaching, touching or handling.
• Continuously required to use fine finger movements (ex. sorting and typing).
• Continuously required to stand or walk.
• Frequently required to talk and hear.
• Frequently required to push, pull, maneuver or lift objects up to 40 lbs.
• Frequently required to bend, kneel or squat.
• Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.
• Occasionally exposed to outside temperatures and weather.
• Attendance at work is required.

Work Context and Environment

• Work is generally performed in a retail store.
• Occasionally exposed to extreme cold conditions (non-weather).
• Occasionally exposed to wet, slippery or damp conditions.
• Frequently exposed to outside temperatures and weather.
• Occasionally exposed to cleaning agents.
• Quiet to moderate noise level.