Store Trainer

Job Summary

Coordinates with retail management to train and develop partners. Works closely with front end partners to ensure training guidelines are being followed. Monitors and reports partner progress to management and makes recommendations regarding training opportunities.

Essential Duties and Responsibilities

• Works in conjunction with upper management to train and develop partners.
• Conducts retail partner on-boarding and introduces new hires to Company policies, procedures, people, and culture.
• Collaborates with retail management to identify partners in need of training and to ensure all necessary training modules are completed. Remains current on Company policies, procedures, business initiatives, and technologies.
• Receives teaching materials from corporate and conducts training sessions covering a wide variety of areas such as on-the-job training, refresher training, etc.
• Reports progress of partners during training periods to management.
• Assists partners with problems concerning position specific tasks by providing suggestions to management to improve work procedures.
• Works with front end partners to provide a friendly and customer service-oriented attitude by making on-the-spot corrections as needed. Ensures the store is presentable for the customer shopping experience.
• Maintains clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures.

Knowledge, Skills and Abilities

• Intermediate understanding of Company checkout policies and procedures.
• Intermediate knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Intermediate knowledge of anti-money laundering and other government regulations relating to monetary transactions.
• Strong organizational and time management skills required.
• Ability to motivate others and work well with a team.
• Must be detail-oriented.
• Ability to evaluate partner performance and make corrections as needed, in a tactful manner.
• Ability to learn new processes and transfer knowledge to others.
• Ability to perform basic Microsoft Office functions.
• Ability to maintain confidentiality regarding sensitive information.
• Ability to effectively communicate (in written and verbal form) with customers and partners.
• Ability to work flexible schedules including nights, weekends and holidays.

Education, Experience, and Qualifications

• High school Diploma or GED and one or more years of related experience required.
• Health Insurance Portability and Accountability Act (HIPAA) certification required.
• Food Handler certification required.
• TABC/LACT certification required where applicable.

Physical Demands

• Continuously required to use close vision, distance vision, depth perception or the ability to focus.
• Frequently required to talk and hear.
• Frequently required to use hands for reaching, touching or handling.
• Frequently required to use fine finger movements (ex. sorting and typing).
• Frequently required to sit for long periods of time.
• Occasionally required to push, pull, maneuver or lift objects up to 40 lbs.
• Occasionally required to bend, kneel or squat.
• Occasionally required to stand or walk.
• Attendance at work is required.

Work Context and Environment

• Work is generally performed in a retail store.
• Occasionally exposed to extreme cold conditions (non-weather).
• Occasionally exposed to extreme heat conditions (non-weather).
• Occasionally exposed to wet, slippery or damp conditions.
• Quiet to moderate noise level.