Pharmacy Manager

Job Summary

Essential Duties and Responsibilities

• Carries out management responsibilities including interviewing, hiring, training, and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; scheduling, addressing complaints, and resolving problems.
• Manages inventory using item management processes to ensure satisfactory in-stock levels. Reviews profit and loss, sales, shrink, and labor data; provides verbal or written summary to upper management regarding any related issues.
• Fills prescriptions accurately according to each order, completes and files necessary paperwork, and ensures proper billing information is documented for insurance reimbursement.
• Administers immunizations in store and at off-site clinics. Participates in local health fairs to educate the public.
• Maintains quality control by ensuring dated product is stocked, rotated, or discarded properly if unsold.
• Ensures pharmacy personnel follows legal and Company guidelines for security, certification, licensure, and confidentiality.

• Develops and maintains professional relationships with local doctors. Contacts doctors and insurance companies to obtain and verify necessary customer information.
• Ensures compliance with Company mandated procedural practices for the purpose of minimizing Medicare related billback fees. 
• Maintains a friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to complaints. Assists customers with locating and selecting products.
• Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures. Complies with all Company policies and procedures.

Knowledge, Skills and Abilities

• Advanced knowledge of pharmacy department operations.
• Advanced knowledge of Medication Therapy Management (MTM) to promote profitability and monitor patient outcomes. 
• Advanced knowledge of Centers for Medicare & Medicaid Services (CMS) star ratings and the impacts of such cases.
• Ability to maintain high levels of confidentiality regarding sensitive information.
• Ability to plan events or tasks in a logical sequence and decide work priorities.
• Ability to perform basic Microsoft Office functions. 
• Ability to work well with fellow partners and promote a team environment. 
• Ability to learn new technology systems, methods and processes.
• Ability to effectively communicate (in written and verbal form) with customers and partners. 
• Ability to remain courteous with customers at all times.
• Ability to create and maintain good relationships with customers.
• Ability to work flexible schedules including nights, weekends and holidays. 

Education, Experience, and Qualifications

• Minimum of 21 years of age required.
• Bachelor of Science in Pharmacy or Doctor of Pharmacy required. Prior experience as pharmacist where applicable.
• Must be licensed in practicing state.
• Certification for administering immunizations required.
• Health Insurance Portability and Accountability Act (HIPAA) certification required.

Physical Demands

• Continuously required to use close vision, distance vision, depth perception or the ability to focus.
• Continuously required to stand or walk.
• Frequently required to talk and hear.
• Frequently required to use hands for reaching, touching, or handling.
• Frequently required to use fine finger movements (ex. sorting and typing).
• Frequently required to push, pull, maneuver, or lift objects up to 40lbs.
• Occasionally required to bend, kneel, or squat.
• Attendance at work is required.

Work Context and Environment

• Work is generally performed in a retail store.
• Quiet to moderate noise level.