IT Analytics Lead

Job Summary

Responsible for the analytics function within the IT department, overseeing the development and implementation of data analytics strategies, tools and technologies within the IT organization.

Essential Duties and Responsibilities

•    Oversees the collection, processing, and analysis of IT data to identify trends, inefficiencies, and opportunities for cost reduction, improved performance, and service reliability.
•    Develops and maintains executive-level dashboards, performance metrics, and reports to monitor key IT services, infrastructure health, security, and system performance.
•    Collaborates with IT management and other departments to ensure data-driven insights align with business objectives and inform strategic decisions.
•    Integrates Artificial Intelligence to optimize and innovate data analytics processes.
•    Performs root cause analysis for recurring IT issues, service disruptions, and other operational challenges.
•    Implements advanced analytics techniques, such as predictive analytics and machine learning models, to forecast IT needs and enhance proactive problem-solving.
•    Ensures the data governance framework is adhered to, maintaining data quality, security, and compliance.
•    Manages the integration of new analytics tools, platforms, and technologies to improve reporting capabilities and IT service management.
•    Communicates complex data insights and technical findings in a clear, actionable manner to both technical and non-technical stakeholders, including leadership.
•    Works with IT teams to improve system performance based on data insights and guide decision-making around resource allocation and capacity planning.
•    Monitors industry trends in IT analytics and apply best practices to enhance the organization's analytics capabilities.

Knowledge, Skills and Abilities

• Advanced knowledge of Microsoft Office applications including Excel, Access, Word, Outlook and PowerPoint.
• Advanced knowledge of Data Analytics tools, trends and capabilities
• Advanced knowledge of self-service reporting tools.
• Advanced knowledge of data structures, database management, and data governance principles.
• Intermediate knowledge of Artificial Intelligence and its integration into data analytics processes.
• Intermediate knowledge of SAP reporting and transactional applications.
• Basic mathematical skills.
• Ability to absorb and guide new cloud functions including Snowflake, Azure Data Factory and PowerBI.
• Ability to lead and motivate others.
• Strong negotiation skills.
• Ability to work in a highly creative, driven manner.
• Ability to quickly adapt to new work structures, environments, and processes.
• Ability to communicate effectively in written and verbal form.
• Ability to comprehend and interpret information.
• Ability to prepare reports and business correspondence.
• Ability to research information, establish facts and draw valid conclusions.
• Ability to learn new technology systems, methods and processes.
• Ability to reason, form concepts and recognize and solve problems.

Knowledge, Skills, and Abilities

• Ability to analyze information.
• Ability to show information in presentation or diagram form.
• Ability to maintain confidentiality regarding sensitive information.
• Ability to occasionally travel to off-site and out-of-town locations with possible overnight stays.
• Ability to work flexible schedules including nights, weekends and holidays.
• Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.
• Must report any potential hazards that cannot be immediately remedied to a supervisor.

Education, Experience, and Qualifications

• Bachelor's degree in related degree and six or more years of related experience; and/or an equivalent combination of education and/or experience required.
• Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.

Physical Demands

• Continuously required to use close vision, distance vision, depth perception or the ability to focus.
• Frequently required to talk and hear.
• Frequently required to use hands for reaching, touching or handling.
• Frequently required to use fine finger movements (ex. sorting and typing).
• Frequently required to sit for long periods of time.
• Occasionally required to push, pull, maneuver or lift objects up to 40 lbs.
• Occasionally required to bend, kneel or squat.
• Occasionally required to stand or walk.
• Occasionally required to drive.
• Attendance at work is required.

Work Context and Environment

• Work is generally performed in an office environment with occasional visits to retail stores.
• Quiet to moderate noise level.