IT Services Technician II

Job Summary

Installs, tests, and maintains hardware, wiring, and fiber optic cabling used for voice and data communications.

Essential Duties and Responsibilities

• Measures, cuts, splices, tests, and installs communications wiring and fiber optic cabling according to layout plans.
• Installs hardware and connects communications wiring and/or fiber optic cabling to the appropriate hardware.
• Examines mechanisms and disassembles components to replace, clean, and adjust. Repairs parts, wires, circuits, and signaling units as needed.
• Operates and tests hardware to ensure elimination of malfunction.
• Terminates communications wiring and fiber optic cabling by stripping insulation from terminal leads and installing the appropriate connectors and/or punch blocks.
• Observes hardware and/or systems to detect malfunction and make proper adjustments, relocation, or replacement.
• Maintains hardware and analyzes operational malfunctions with testing devices to locate and diagnose nature of defect and ascertain repairs to be made.
• Completes Help Desk tickets relevant to current experience level.
• Coordinates work schedules of sub-contractors used for additional labor on projects as needed.

Knowledge, Skills and Abilities

• Ability to review and interpret documents such as electrical and wiring plans, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to communicate effectively in written and verbal form with partners, contractors, and construction workers.
• Ability to learn new technology systems, methods and processes.
• Ability to reason, form concepts and recognize and solve problems.
• Ability to be flexible and adapt to changing priorities.
• Basic mathematical skills.
• Basic knowledge of Microsoft Excel and Word.
• Ability to research information, establish facts and draw valid conclusions.
• Ability to comprehend and interpret information.
• Ability to operate a fork lift/pallet jack.
• Ability to use precision hand tools.
• Ability to work independently for long periods of time.
• Ability to frequently travel to off-site and out-of-town locations with possible overnight stays.
• Ability to work on-call and flexible schedules including nights, weekends and holidays.
• Required to drive in accordance with the BGC Driver policy.

Education, Experience, and Qualifications

• High school Diploma or GED required. 
• Two or more years of related experience; or an equivalent combination of experience and/or higher education required.
• Minimum of 21 years of age required.
• Completion of vocational or technical school preferred.

Physical Demands

• Continuously required to use close vision, distance vision, depth perception or the ability to focus.
• Frequently required to use hands for reaching, touching or handling.
• Frequently required to use fine finger movements.
• Frequently required to push, pull, maneuver or lift objects up to 50 lbs.
• Frequently required to bend, kneel or squat.
• Frequently required to climb, balance, stoop or crawl.
• Frequently required to stand or walk.
• Frequently required to talk and hear.
• Frequently required to drive.
• Occasionally required to sit for long periods of time.

Work Context and Environment

• Work is generally performed in office and retail store environments.
• Frequently exposed to outside temperatures and weather.
• Frequently exposed to risk of electrical shock.
• Occasionally exposed to moving mechanical parts.
• Moderate to loud noise level.