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IT Services Technician II

Posting Date: Nov 10, 2021

Location: Tyler, TX

Company: Brookshire Grocery Company

Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 180 stores in three states – Texas, Louisiana and Arkansas – with three distribution centers and a corporate office. BGC prides itself on offering its partners one of the most comprehensive benefits packages in the industry which includes medical, prescription drug, vision, dental, paid time off, stock ownership, a 401k retirement plan, incentive plans, employee discounts, educational scholarships, and access to BGC’s 205-acre outdoor recreation area.

Job Summary

Installs, tests, and maintains hardware, wiring, and fiber optic cabling used for voice and data communications.

Essential Duties and Responsibilities

  • Measures, cuts, splices, tests, and installs communications wiring and fiber optic cabling according to layout plans.
  • Installs hardware and connects communications wiring and/or fiber optic cabling to the appropriate hardware.
  • Examines mechanisms and disassembles components to replace, clean, and adjust. Repairs parts, wires, circuits, and signaling units as needed.
  • Operates and tests hardware to ensure elimination of malfunction.
  • Terminates communications wiring and fiber optic cabling by stripping insulation from terminal leads and installing the appropriate connectors and/or punch blocks.
  • Observes hardware and/or systems to detect malfunction and make proper adjustments, relocation, or replacement.
  • Maintains hardware and analyzes operational malfunctions with testing devices to locate and diagnose nature of defect and ascertain repairs to be made.
  • Completes Help Desk tickets relevant to current experience level.
  • Coordinates work schedules of sub-contractors used for additional labor on projects as needed.

Knowledge, Skills and Abilities

  • Ability to review and interpret documents such as electrical and wiring plans, safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to communicate effectively in written and verbal form with partners, contractors, and construction workers.
  • Ability to learn new technology systems, methods and processes.
  • Ability to reason, form concepts and recognize and solve problems.
  • Ability to be flexible and adapt to changing priorities.
  • Basic mathematical skills.
  • Basic knowledge of Microsoft Excel and Word.
  • Ability to research information, establish facts and draw valid conclusions.
  • Ability to comprehend and interpret information.
  • Ability to operate a fork lift/pallet jack.
  • Ability to use precision hand tools.
  • Ability to work independently for long periods of time.
  • Ability to frequently travel to off-site and out-of-town locations with possible overnight stays.
  • Ability to work on-call and flexible schedules including nights, weekends and holidays.
  • Required to drive in accordance with the BGC Driver policy.

Education, Experience, and Qualifications

  • High school Diploma or GED required. 
  • Two or more years of related experience; or an equivalent combination of experience and/or higher education required.
  • Minimum of 21 years of age required.
  • Completion of vocational or technical school preferred.

Physical Demands

  • Continuously required to use close vision, distance vision, depth perception or the ability to focus.
  • Frequently required to use hands for reaching, touching or handling.
  • Frequently required to use fine finger movements.
  • Frequently required to push, pull, maneuver or lift objects up to 50 lbs.
  • Frequently required to bend, kneel or squat.
  • Frequently required to climb, balance, stoop or crawl.
  • Frequently required to stand or walk.
  • Frequently required to talk and hear.
  • Frequently required to drive.
  • Occasionally required to sit for long periods of time.

Work Context and Environment

  • Work is generally performed in office and retail store environments.
  • Frequently exposed to outside temperatures and weather.
  • Frequently exposed to risk of electrical shock.
  • Occasionally exposed to moving mechanical parts.
  • Moderate to loud noise level.

Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.


Nearest Major Market: Tyler