Security CCTV Technician

Job Summary

Installs, maintains, and repairs CCTV/camera systems, including access control systems, Cat5/6 data cabling, and low voltage devices. Ensures security systems are functioning properly to monitor and secure designated areas.

Essential Duties and Responsibilities

• Installs and configures security systems, including surveillance cameras, access control systems, etc.
• Conducts thorough site assessments to determine the optimal placement and setup of security equipment.
• Adheres to industry standards and regulations for the installation and maintenance of surveillance systems.
• Performs routine maintenance on security systems to ensure optimal performance.
• Troubleshoots and repairs malfunctioning equipment, including diagnosing issues with hardware and software.
• Completes service close-out documentation, including invoicing, final walkthroughs, etc.
• Maintains accurate records of installations, maintenance, repairs, and inventory stock.
• Communicates with all internal staff and their supervisor on daily progress and all necessary information on all service calls.
• Operates powered equipment such as scissor lifts. Meets all certification requirements.
• Provides recommendations to improve system performance and security coverage.
• Provides exceptional customer service, addressing any concerns or issues promptly.

Knowledge, Skills and Abilities

• Advanced knowledge of CCTV systems, cameras, and related surveillance technologies.
• Basic knowledge of networking and IP configurations.
• Basic knowledge of Microsoft Office applications including Excel, Access, Word, Outlook, and PowerPoint.
• Ability to work with hand tools, power tools, and diagnostic equipment.
• Ability to interpret safety standards, rules, and laws as they apply to the grocery industry.
• Ability to review and interpret technical journals, safety rules, procedure manuals, invoicing reports, legal documents, and governmental regulations.
• Ability to obtain training to operate powered industrial equipment.
• Ability to reason, form concepts, and recognize and solve problems.
• Ability to research information, establish facts and draw valid conclusions.
• Ability to prepare reports and business correspondence.
• Ability to learn new technology systems, methods, and processes.
• Ability to maintain confidentiality regarding sensitive information.
• Ability to communicate effectively in written and verbal form.
• Ability to show information in presentation or diagram form.
• Ability to travel to off-site and out-of-town locations with possible overnight stays.
• Ability to work on-call and flexible schedules including nights, weekends, and holidays.

• Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.
• Must report any potential hazards that cannot be immediately remedied to a supervisor.

Education, Experience, and Qualifications

• High school diploma or equivalent is required and three years prior experience in security installations and maintenance is preferred.
• Technical certification or training in security systems is preferred.
• Relevant certifications or licenses required by local regulations (e.g. low voltage certification) required.
• Minimum of 21 years of age required.
• Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.

Physical Demands

• Continuously required to use close vision, distance vision, depth perception or the ability to focus.
• Frequently required to talk and hear.
• Frequently required to use hands for reaching, touching, or handling.
• Frequently required to stand or walk.
• Frequently required to use fine finger movements (ex. sorting and typing).
• Occasionally required to push, pull, maneuver or lift objects up to 40 lbs.
• Occasionally required to sit for long periods of time.
• Occasionally required to bend, kneel, or squat.
• Occasionally required to climb ladders and work at heights, balance, stoop, or crawl.
• Must be able to differentiate colors.
• Attendance at work is required.

Work Context and Environment

• Work is generally performed in stores and warehouses.
• Frequently exposed to extreme cold conditions (non-weather).
• Frequently exposed to extreme heat conditions (non-weather).
• Frequently exposed to wet, slippery, or damp conditions.
• Occasionally exposed to outside temperatures and weather.
• Occasionally exposed to cleaning agents.
• Occasionally exposed to industrial odors, fumes, and dust.
• Occasionally exposed to hot surfaces.
• Occasionally exposed to heights.

• Noise level varies.