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eCommerce Specialist

Posting Date: Apr 29, 2022

Location: Tyler, TX

Company: Brookshire Grocery Company

Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 202 stores in three states – Texas, Louisiana, Arkansas, and Oklahoma – with three distribution centers and a corporate office. BGC prides itself on offering its partners one of the most comprehensive benefits packages in the industry which includes medical, prescription drug, vision, dental, paid time off, stock ownership, a 401k retirement plan, incentive plans, employee discounts, educational scholarships, and access to BGC’s 205-acre outdoor recreation area.

Job Summary

Maintains product hierarchy, manages site development and updates, and collects content to use for each product while ensuring the brand messages align with Company branding goals.

Essential Duties and Responsibilities

  • Analyzes sales trends and compares against metrics to make recommendations to Company leadership for current and future eCommerce activities.
  • Works to improve catalog quality and drives innovative ideas to promote online conversions.
  • Develops and maintains catalog hierarchy/navigation for the online customer experience.
  • Troubleshoots technical issues with customers on digital platforms.
  • Maintains systems that support online product information such as photography repositories, product information, systems, etc.
  • Performs User Acceptance and Quality Assurance testing for online features affecting marketing and merchandising.
  • Coordinates logistics for eCommerce locations, including setup, communication, and support.
  • Supports digital content development through the management of digital catalogs.
  • Proactively researches to ensure accuracy and delivery of Company content, while looking for brand position improvement opportunities.

Knowledge, Skills and Abilities

  • Proficient knowledge of SAP reporting and transactional applications preferred.
  • Proficient knowledge of Microsoft Office applications including Excel, Access, Word, Outlook and PowerPoint.
  • Basic mathematical skills.
  • Ability to multi-task, organize, and prioritize time to meet deadlines.
  • Ability to maintain self-motivation while working alone or with teams.
  • Ability to analyze complex information.
  • Ability to learn new technology systems, methods and processes.
  • Ability to research information, establish facts and draw valid conclusions.
  • Ability to prepare reports and business correspondence.
  • Ability to communicate effectively in written and verbal form.
  • Ability to show information in presentation or diagram form.
  • Ability to maintain confidentiality regarding sensitive information.
  • Ability to reason, form concepts and recognize and solve problems.
  • Ability to occasionally travel to off-site and out-of-town locations with possible overnight stays.
  • Ability to work flexible schedules including nights, weekends and holidays.

Education, Experience, and Qualifications

  • Bachelor’s Degree in related field and one or more years of related experience; or an equivalent combination of experience and/or higher education preferred.

Physical Demands

  • Continuously required to use close vision, distance vision, depth perception or the ability to focus.
  • Frequently required to talk and hear.
  • Frequently required to use fine finger movements (ex. sorting and typing).
  • Frequently required to sit for long periods of time.
  • Occasionally required to use hands for reaching, touching or handling.
  • Occasionally required to push, pull, maneuver or lift objects up to 40 lbs.
  • Occasionally required to bend, kneel or squat.
  • Occasionally required to stand or walk.

Work Context and Environment

  • Work is generally performed in an office environment.
  • Quiet to moderate noise level.

Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.

Nearest Major Market: Tyler